Returns & Exchange Policy
Made-to-Order Items
Because each piece is crafted specifically for you, we do not accept returns on made-to-order jewellery unless the item arrives damaged or with a manufacturing defect.
Damaged or Defective Items
If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the item and packaging. We will arrange a replacement at no additional cost.
Resizing & Adjustments
We offer one complimentary resize for rings within 30 days of delivery (shipping charges apply). Please contact us to initiate a resize request.
Exchanges
Exchanges are considered on a case-by-case basis. Please reach out to our team with your order details and we will do our best to accommodate your request.
Contact Us
For returns and exchange queries, please reach us at our contact page.